Contact Us – Custom Bags

Email Us

For quotes, artwork, and general questions.
hello@custombags.com

Call Us

Mon–Fri, 9am–6pm EST
(800) 555-0199

Live Chat

Chat with a rep in real time using the chat widget at the bottom of the page.

Visit Us

By appointment only.

Send Us A Message

Fill out the form below and a packaging specialist will reply within 24 hours.

Before You Reach Out

Response Time: Every message gets a reply from a real person within 24 hours on business days.
Appointments: We are exclusively by appointment only — walk-ins will not be accepted. Email or call to schedule a time with a representative.
Business Hours: Monday – Friday: 9am – 6pm EST. Saturday – Sunday: Closed
Free Quotes: Quotes and dielines are always free — include sizes and quantities for the fastest turnaround.
Rush Orders: Need it fast? Mention your deadline and we'll confirm whether rush production is available.

FAQ

Frequently Asked Questions

Quick answers to the questions we hear most — can't find yours? Use the form above.

Standard production is 7–10 business days after your proof is approved. Rush turnaround is available on many orders — just share your deadline and we’ll make it work.

Screen printing, embroidery, DTG (direct-to-garment), and eco-friendly waterbased transfers — plus premium finishing like patches, woven labels and hang tags.

We send a digital proof for approval, then move into production. You’re kept in the loop at every step, right through to shipping or fulfillment.

DTG, waterbased transfers and embroidery start at a single piece. Screen printing has a 12-piece minimum per design.

Yes — we offer fully white-labeled, blind drop shipping and fulfillment, from single pieces to split bulk shipments across multiple locations.